Delivery Information

All UK / Ireland products are sent via one of the following ParcelForce / UKMail / Yodel / DHL / Interlink – Delivery with such couriers is a 1-2 working day service within the UK.

All our products are shipped to our international customers using following method:

DHL or Parcelforce.

How Much Does Delivery Cost?

The shipping price will depend on where they are being delivered to. Please see table below for selected shipping destinations or contact our sales team if you require shipping to an alternative destiniation.

Import Tax’s & Duties

You the customer are liable for any import tax’s and duties which your government and or customs imposes when you purchase products from stromwheels.com which are delivered outside the United Kingdom. If you are unsure of these taxes and or duties, please contact your local customs agency in your respective country before ordering goods. stromwheels.com takes no responsibility whatsoever for these charges.

Payment

We accept three methods of payment:

1. Credit Cards: (Goods can ONLY be delivered to the credit card billing address)

2. Bank Transfer: (Goods can be delivered to any address)

3. PayPal Payments – (Goods can only be delivered to confirmed PayPal Addresses, unless otherwise agreed)

A credit card charge of 2.5% will be applied for Visa and MasterCard credit cards at the checkout. All transactions are processed in GBP Sterling, if your credit card is billed in another currency; the amount charged will be in GBP British Pounds Sterling, your credit card company will convert this amount into your local currency.

Due to the nature of currency rate fluctuations and fees which credit card companies charge, the finial billed amount may differ by as much as 4%. By purchasing from us you are accepting these conditions as stromwheels.com is not in anyway liable for the exchange rates and charges applied by your credit card company. If you are in any doubt please contact us.

If you want to pay by bank transfer please email our sales team.

Import Tax´s & Duties
You are liable for any import tax’s and duties which your government and or customs imposes if you are purchasing products from us which are delivered outside the United Kingdom. If you are unsure of these tax’s and or duties please contact your local customs agency in your respective country before ordering goods.

What if the delivery is attempted and you are out?
All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot. Alternatively if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address and a contact telephone number.

Invoicing
Every order is despatched along with your invoice for your records. If you receive the goods and your invoice is not attached it will be due to the fact that the item has been sent direct from the supplier and in this case your invoice will follow soon after by post. If you haven’t received one, please do not hesitate to contact us, as copies are available upon request free of charge from our accounts department.

Packaging
All goods are thoroughly checked prior to despatch, and are then securely wrapped and packaged and security sealed to ensure safe transit. We have the latest wrapping and packaging machinery available on today’s market, which not only ensures the products reach you in perfect condition, it means we can get the items packaged exceptionally quickly to ensure your order is with you without delay in the quickest time available in the industry. Packaging is so important when mail ordering so we take it very seriously, to the highest level to ensure your goods reach you in the condition they were in when they left us.

Delivery Insurance
Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products so all postage charges include insurance. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print “DAMAGED” next to your signature. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please email us, so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.